Frequently asked questions

When will my order be ready?


Please allow 2-3 days for processing time once your order is confirmed. Once we ship your order, you will receive an email with your tracking number! Delivery time is dependant on your location, so please refer to your tracing number for the estimated arrival date.




What is your Shipping Policy?


Boba Chef is NOT RELIABLE for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. Boba Chef is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.




Where you do you Ship?


Currently, we only ship within CANADA.




Are your bubble tea kits VEGAN?


Our flavoured powder and Dairy creamer are NOT vegan because they contain a milk derivative. But our TAPIOCA & TEA LEAVES are Vegan!! - Please see the product details for the full list of ingredients.




How do I store COOKED boba?


-Cooked tapioca should be covered in simple syrup (or choice of sweetner) to prevent them from sticking to one another. -Consumer fresh tapioca within 5 hours of cooking. -Do NOT put them in the refridgerator, as this will harden the boba. -If you have unused cooked tapioca - you may freeze the remaining portions. -We recommend freezing in ice cube trays or single sized portions in Ziploc bags. -When you're ready to thaw - cook frozen tapioca in a small pot. -Add with a few tablespoons of water and boil for 5-10 mins and then serve.




How do I store UNCOOKED boba?


-Place any uncooked tapioca in an airtight container. -Minor condensation is normal because the tapioca are slightly moist. -Keep them in a dry area and away from direct sunlight. -If stored correctly, uncooked tapioca will last 3 months after you break the seal.




What kinds of sweetners can I use?


There are a few options that work best with bubble tea: 1.Simple Syrup 2.Honey 3.Brown Sugar 4.Agave Syrup 5.White Sugar