Frequently asked questions
When will my order be ready?
Please allow 2-3 days for processing time once your order is confirmed. Once we ship your order, you will receive an email with your tracking number! Delivery time is dependant on your location, so please refer to your tracing number for the estimated arrival date.
What is your Shipping Policy?
Boba Chef is NOT RELIABLE for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. Boba Chef is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
Where you do you Ship?
Currently, we only ship within CANADA.
Are your bubble tea kits VEGAN?
Our flavoured powder and Non-dairy creamer are NOT vegan because they contain a milk derivative. But our TAPIOCA & TEA LEAVES are Vegan!! - Please see the product details for the full list of ingredients.
How do I store COOKED boba?
-Cooked tapioca should be covered in simple syrup (or choice of sweetner) to prevent them from sticking to one another.
How do I store UNCOOKED boba?
-Place any uncooked tapioca in an airtight container.
What kinds of sweetners can I use?
There are a few options that work best with bubble tea: